Privacy Policy

The information mixnela receives depends on what you choose to do. You can browse most public pages without creating an account.

Payment details are entered in Stripe's checkout experience. mixnela receives transaction references, payment status, amount, currency, and limited payment information needed to confirm and support an order, but the site does not need to store your complete payment card number.

Stripe processes payment information under its own privacy and security terms. A bank, digital-wallet provider, or other payment participant may also process information needed to authorize the transaction.

mixnela uses essential session identifiers to keep carts, saved designs, account access, checkout attempts, and private order links connected to the correct visitor. Operational logs may record request details, approximate network information, browser or device information, timestamps, errors, and security signals needed to keep the service reliable and prevent misuse.

When analytics is configured, mixnela asks for permission before loading Google Analytics. If you allow it, the site may send events such as viewing the Builder, saving a design, adding to cart, beginning checkout, or completing a purchase. mixnela does not intentionally send your name, email address, or bracelet design to analytics. Your choice is stored in the browser and can be reset by clearing mixnela site data in your browser.

mixnela uses personal information only when it has an operational, contractual, consent-based, or legal reason to do so. Depending on the service you request and the law that applies, information may be used for the following purposes.

mixnela does not sell personal information. Information is shared only when it is needed to provide a requested service, protect the store or its customers, comply with law, or complete a legitimate business transfer with appropriate safeguards.

Information is kept only for as long as it is reasonably needed for the purpose described in this policy. The period varies by record: an active account or draft design may be kept while the service is being used, while order, payment-status, production, shipping, refund, fraud-prevention, tax, accounting, and dispute records may need to be kept longer.

mixnela uses measures such as password hashing, protected session tokens, access-controlled administrative areas, limited provider access, and transport security. No online service can guarantee absolute security. If you believe an account, order link, or personal information has been misused, contact mixnela promptly.

Depending on where you live, you may have the right to ask what personal information mixnela holds about you, request access or correction, ask for deletion, object to or limit certain uses, withdraw consent, or request a portable copy. Some requests may be limited when information must be kept to complete an order, protect another person, prevent fraud, or meet a legal obligation.

You can unsubscribe from marketing email using the link in the message. Unsubscribing from marketing does not stop order confirmations, shipping updates, account security messages, or direct support replies. Delivery failures and spam complaints may also be used to stop future marketing messages to that address.

Newsletter email choices are separate from advertising and analytics cookie choices. Browser controls can remove local storage and cookies, although removing essential session data may disconnect an anonymous cart, a saved guest design, or account access from that browser. mixnela may need to verify your identity before completing a privacy request.

Signed-in customers can close their account after confirming their password. The self-service JSON download is currently unavailable; contact mixnela to make a privacy access or portability request. Closing an account removes the authentication identity and disconnects it from business records; order, payment, delivery, refund, fraud-prevention, support, inventory, and legal records may be retained for the periods required by the applicable retention policy. Closing an account does not automatically unsubscribe a separate newsletter consent.

mixnela serves customers in more than one country and uses providers that may process information outside the country where you live. This can include payment, hosting, email, workshop, analytics, customs, and delivery services.

Where required, mixnela and its providers rely on contractual, organizational, or legal safeguards for cross-border processing. Privacy protections and government-access rules can differ between countries.

mixnela is not directed to children under 13, and mixnela does not knowingly collect personal information from a child under 13. If you believe a child has provided personal information without appropriate permission, contact support so the situation can be reviewed and the information removed where required.

mixnela may update this policy when services, providers, or legal requirements change. The date at the top shows when the current version was last revised. Material changes will be communicated in a reasonable way where required.

Questions and privacy requests can be sent through the Contact page. Include the email address or order number connected to the request, but do not send a payment card number, password, or other sensitive financial information.